Free Drycleaning Arbitration Service
Are you in a dispute with your dry cleaner? If so, I’d like to help!
Over the past 21 years, I have had the privilege of experiencing the drycleaning industry from a very unique vantage point. In a way, you could say that I am a “super customer” for the drycleaning industry. I have worked with hundreds of cleaners and spoken on behalf of thousands of drycleaning customers. My role is very similar to a union representative; a union of drycleaning customers. I work with cleaners to resolve problems with customers and to improve their quality & service.
The best part is that my service is FREE!
So, tell me what happened…
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Tags: arbitration, claim, dispute, Dry Cleaning, drycleaning
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May 9, 2010 at 11:06 AM
This is a great service!! Excellent information for the dry cleaning consumer. For more information and insight into the daily operations of a drycleaners, visit my blog: http://www.thedrycleanersblog.com.
May 11, 2010 at 8:54 AM
Thanks! You’ve got a great blog, too. I’ve added yours to my blog roll.
May 11, 2010 at 9:14 AM
Thank you!!
June 8, 2011 at 6:09 PM
so how does one use your free service and what are the strings attached?
June 9, 2011 at 7:20 AM
No strings! It works like a traditional arbitration. If you and the cleaner both agree to honor my decision, I will listen to both sides, consider the evidence and make my determination.
June 10, 2011 at 2:54 PM
I recently took 3 sofa slip cover bottom cushions (previously cleaned by this dry cleaner beautifully) When I returned to pick them up I was told their equipment broke and they were not ready. They stated they had to send them out due to the break. I pick them up several days later to see them totally grayish not even close to the off white they were before. I took in a pillow that had never been cleaned and one top cushion that had been previously cleaned and there was a slight difference in the the uncleaned and previous cleaned, most would not notice and the cushions just cleaned covers were dramatically different. I told them that they were not acceptable and they said they would send them to a special cleaners. After several weeks they came back again looking only slightly improved and this time the fabric felt chalky and pilled. I asked for them to pay to replace them @the cost of $208.00 a price from Kittle’s Furniture where I purchased them They owner says he did not do anything wrong. Can you help me? I have been a loyal customer and thought I had a good relationship with this owner.
June 15, 2011 at 12:55 PM
We can send one of your covers to the lab for analysis. The lab will send us a report of their findings that you can present to the cleaner.
October 15, 2011 at 2:47 PM
I hope that you can help me on that one because it is very puzzling. I took 3 pairs of pants to the dry cleaner. One was my best pair. They came back longer( about 2 inches) and one longer by as many as 6 inches. It looks like the texture an the fit of the pants is even different. However, I doubled checked and it is indeed my pair of pants not someone else’s ! I don’t know how to approach this . Do you know of anything that they could have done wrong to cause such thing?
Thank you very much for your help.
Aurora
October 15, 2011 at 4:13 PM
This stretching most likely occured during pressing. There is a good chance the cleaner will be able to return your pants to their original length. If not, they should be willing to hem them for you, free of charge.
October 27, 2011 at 3:56 PM
I had a light green silk shirt cleaned at my local cleaners. The shirt was biege when I picked it up. The shirt cost me $80 I know that I cant get anywhere near that amount. The cleaner offered me $30 which was fair but they wanted to keep the shirt. I didnt think that was legal. What do you think.
October 27, 2011 at 4:02 PM
It’s legal, but unnecessary in my opinion. I think they should let you keep it. However, this damage may be a manufacturing defect. I recommend taking it back to the store where you bought it.