About
Ask your question in the comment box at the bottom of this page!
My name is Darrell New. I’m the Vice President of 1-800-DryClean. 1-800-DryClean is a national drycleaning delivery service franchise company. You can learn more about our company on our website.
I started delivering dry cleaning under the name Valet Express to busy professionals in downtown Orlando Florida in 1988, while attending the University of Central Florida. Even though my major was in Finance and I had planned to work in the financial services industry after graduation, delivering dry cleaning was fun, easy, and quite lucrative so I kept at it.
By 1993, we had 3 vans in operation. My wife, Shannon Toler (now the President of 1-800-DryClean), and my brother Nathan New (now Operations Manager) convinced me that we should franchise our concept, so we did. Six years later we joined with 1-800-DryClean, a Service Brands International company, converted our routes in Orlando into a 1-800-DryClean franchise and sold it. Today we provide training and support to over 100 franchise owners as they deliver clean clothes to homes and offices across the country.
Over the past 21 years, I have had the privilege of experiencing the drycleaning industry from a very unique vantage point. In a way, you could say that I am a “super customer” for the drycleaning industry. I have worked with hundreds of cleaners and spoken on behalf of thousands of our customers. My role is very similar to a union representative; a union of drycleaning customers. I work with cleaners to resolve problems with our customers and to improve their quality & service. I graduated from the DryCleaning & Laundry Institute’s advanced training courses on drycleaning. I’ve attended and lectured at drycleaning seminars and at the national drycleaning conventions. I’ve been an employee, a manager, and a part owner a drycleaning plant. I’m also a Certified Guerrilla Marketing Coach.
I am now writing this blog for one very important reason. I want to provide a free informational resource for the public about drycleaning . Since the day I delivered my first order of clothes, I’ve been challenged by the degree of understanding that the average consumer has about what actually goes on behind the counter at a drycleaning plant. The goal of my blog is to provide valuable information about drycleaning, clear up misconceptions, and aid consumers in setting realistic expectations about the services that are offered by drycleaners.
October 21, 2009 at 6:18 PM
2 part question, please: 1) Why are women’s blouses more expensive to clean than men’s business shirts and 2) Why does my dry cleaner charge more for silk and linen? Thank you.
October 21, 2009 at 10:27 PM
These are two very good questions Steven! I’ll give you the short answers here and the long answers in my next two posts.
Short Answer 1) The cleaner is simply passing his costs along to you. Depending on his equipment, it costs the cleaner between three and four times the labor expense to properly “finish” a women’s blouse compared to a men’s shirt. I’ll explain why in my next post.
Short Answer 2) This is a very similar answer. Compared to other types of fabric, it costs the cleaner more in labor expense to properly clean & press both silk and linen. I’ll explain why in the post after my next post.
Thank you for your questions!
November 23, 2009 at 6:57 PM
My cat threw up on my dry clean only comforter. Would I be better off to dry and spot clean it with Oxi stain removal or do you think that dry cleaning will take the stain out?
November 23, 2009 at 10:02 PM
Good question! Oxi stain removal works well on certain stains and is safe to use on many types of fabric. However, in this case, since the care label on your comforter says “dry clean only”, I recommend letting your favorite dry cleaner professionally clean your comforter. They will remove the cat vomit stain using special chemicals formulated to safely treat vomit on dry clean only fabric. Be sure to point out the stain to your cleaner and tell him that its cat vomit. Also, send it in right away, the sooner the better. Time “sets” stains. If you wait too long, the stain may become permanent. Good luck!
January 27, 2010 at 5:43 PM
Hi,
I took two pair of pants to the dry cleaners (relatively new, no stains), that are made of rayon, cotton, and spandex… when they came back, there were these kind of shiny tracks down the sides…
Especially noticable on the gray pair of pants. It looks like this is where the machine must have pressed down the hardest… looks a bit like scorch marks. I am going to try and see what they say about it – but in case I get grief, what do you think is the cause and more importantly – can this be fixed? Meaning, could they be “cleaned” again elsewhere and the marks removed?
I am so bummed because these pants cost $90 each Banana Republic and were my favorites. I am leary of even taking them anywhere now…
What are your thoughts?
Thanks for any help…
April
January 28, 2010 at 9:17 AM
Hi April,
This is actually a pretty common problem, especially on darker colored fabric. The shine is a result of pressing too hard and/or too long. The “tracks” you notice will appear along the seams where the inner fabric is showing through to the surface.
In most cases, the cleaner will be able to remove the marks by recleaning the pants, brushing the shine marks, and then steaming the pants rather than pressing them. You should take your pants back to the cleaner who caused this damage. If they cannot remove the shine marks, they should offer to reimburse you for the full purchase price of the pants.
This is one case where the cleaner is clearly at fault and should accept responsiblity for the damage they caused. If they give you any greif, give me their name and phone number and I’ll call them.
Please let me know how this turns out and good luck!
February 10, 2010 at 6:54 PM
Darrell,
Sorry I didn’t get back to you sooner… You hit the nail on the head! I showed them the seams and he agreed to reprocess the pants. I didn’t even have to come back to get them. After about 10 minutes, they were done and seemed back to normal. He said to remind them next time to watch out for this. Hopefully, this will do the trick for the future!
Much thanks for all your help!
April
April 1, 2010 at 1:51 PM
Hello,
Thank you for being there to answer questions.
My dry cleaner generally does a very good job…BUT…they have ruined three ivory colored sweaters of mine…I gave them high quality sweater(s) and after dry cleaning they all were covered with a layer of fine pilling…as in aged…really old clothing. I got the usual runaround…”It’s the manufacturer’s fault/fabric/etc…nothing we can do” Not only were the garments pilled they were also a different color. What’s a girl to do?
Thank you.
PS The dry cleaners prices are also at the higher end:(
April 6, 2010 at 9:06 AM
I’ll be happy to help! A couple of quick questions… Did you send these sweaters in at the same time? Was this the first time that you had them cleaned? When you say “different color”, did they become darker, lighter, or does it look like another garment may have bled on to them?
June 5, 2010 at 11:49 AM
The dry cleaner damaged my sport coat with spots they claim were there before. What are the practical remedies aside from small claims court?
Thanks for your professional help.
June 15, 2010 at 3:09 PM
Sorry for the delayed response. I’ve been on vacation. We are members of the DryCleaning and Laundry Institute. They have a lab service they provide where they will analyze the garment and attempt to determine the cause of the damage. They make an assessment and return a full report of their findings. Usually, when faced with the lab evidence, the reluctant cleaners will capitulate. If not, its a great “3rd party” testimonial to use to make your case in court. The service costs $37. If you would like to send it in to the lab, mail your sport coat to me at: 1-800-DryClean, 3948 Ranchero Drive, Ann Arbor, MI 48108
June 16, 2010 at 10:07 AM
My cleaners has agreed to pay me for my damaged top. I paid $60 for it new 1 year ago, but is was like new. Also, that was about half price, and of course I can’t replace it for $60. What is a fair price for them to pay me for the damaged top? Please reply quickly as the are waiting to hear back from me. Thanks!
June 20, 2010 at 11:01 AM
Hi Lori,
Using the Dry Cleaning & Laundry Institute’s Fair Claims Guide as reference, a typical top’s life expectancy is 3 years. So, your blouse still had two thirds of its value remaining. Even though you can’t replace it for $60, to be fair, you should limit your claim to $40. However, rather than request a cash reimbursement, if you plan to use this cleaner in the future, I encourage you to consider a store credit. For obvious reasons, cleaners are often much more generous with store credit reimbursements.
September 13, 2010 at 2:49 PM
Are you familiar with laser dry cleaning.? What is the best way to remove mold and mildew from clothes? A large batch of clothes went to a regular dry cleaners and had to be washed twice, but still were not completely clean..looking for an appropriate dry cleaners in Jax, Florida..thanks
September 14, 2010 at 11:51 AM
Hi Kristin,
I haven’t heard of laser dry cleaning yet, it must be very new. Mold and mildew can be very challenging to remove and there is no “one size fits all” method of cleaning mildewed clothes. The type of fabric will determine the available options. We have a 1-800-DryClean franchise located in Jacksonville and they are very good, so I recommend calling them first. Ask for Cynthia. Thanks for your post and good luck!
September 15, 2010 at 11:27 AM
do you dry clean wedding gowns? and if so, do you also do the preserving of them as well? my husband has all his dry cleaning done by you and I would like to use your services as well.
thank you!
September 15, 2010 at 9:11 PM
Yes we do both! Just call your local branch and let them know that you would like to have your wedding dress heirloomed. They will clean it and package it in a vacuum sealed storage box with a viewing window. Thanks for being a customer!
November 29, 2010 at 3:10 PM
What kind of protection to workers wear when handling solvent soaked garments? I understand that the new generation of machines are able to contain up to 96% of the solvent so the risk for exposure is much lower. I am speaking of cleaners that use perchloroethylene solvents, petroleum solvents, and hydrocarbon based solvents.
November 30, 2010 at 3:01 PM
Hi Natalie!
Regardless of which solvent is used, 99 percent, if not 100 percent, of dry cleaning machines in operation today are “dry to dry” machines. The clothes go in dry and come out dry. Workers normally don’t handle solvent soaked garments. In the old days they did and they wore elbow high rubber gloves when the transferred the wet clothes from the washer to the extractor.
December 5, 2010 at 2:50 PM
what about ventilation requirements? What about the spot stain treatment that can happen before or after the cleaning? what kind of solvents are in those? is it still perchloroethylene?
December 5, 2010 at 11:21 PM
Cleaners aren’t allowed to use perc as a spot remover. They are allowed to use many other chemicals of various degrees of toxicity. OSHA regulates the handling and storage of the more dangerous ones. However, most cleaners rarely use them. There are many very safe and effective alternatives. They are very similar to Acetone. (old style fingernail polish remover) Surprisingly, the most common stain remover they use is steam, from a steam gun.
February 17, 2011 at 1:46 AM
Hi,
Doing a friend a favor I recently washed a comforter that I believe to be cotton. A complete idiot, it was washed in hot water and dried in the dryer. It was king size, now it’s barely queen, the cover is too large for the contents inside and it’s hard like felt or a dog’s “mattress”. Is there any way to fix this? I am mortified. A favor has turned into a catastrophe! lol
March 1, 2011 at 11:34 AM
Uh oh… This is a tough one. I’ve seen this happen before several times. There are a couple of things you can try, but don’t get your hopes up too high. To reverse some of the shrinkage, fill your bathtub full of hot water and add three cups of white vinegar. Allow the comforter to soak in the vinegar bath for about an hour. Remove the comforter and try stretching it back to shape by pulling on it with a couple of friends, while its still wet. Allow it to drip dry. To fluff up the stuffing, put the comforter in a laundromat dryer along with about six tennis balls, on the lowest heat seating. The balls will pound the stuffing and fluff it up some. Good luck!
April 3, 2011 at 2:05 PM
I had the pants of a two part suit cleaned (first time at this cleaners) and it came back dark brown than original color (cinnamon) and blotchy. The clerk had all kinds of excuses; not done with jacket; manufacturer;, etc. I had the jacket with me to show her the original color – the suit had been cleaned a couple of times previously (by other cleaner). It appeared to me that some other piece of clothing was in the batch that ran or they dyed it to try to conceal something (she said there was a large stain previously made that still showed – stain is lighter in color and quite large.) There was no stain when I brought them in (I looked them overe carefully) and did not really need cleaning but I was going to take them to my seamstress to alter them and I wanted to freshen them up, the jacket and pants were worn probably a couple of hours after the last cleaning. The suit is a few years old but in mint condition and after looking around decided I liked it better than what I saw in stores and would need to spend three hundred or more. She is going to run them through again but admitted it would probably make no difference. I know she knows what went wrong but will not say of course. Another possibility is that the heat applied in pressing was too hot (part rayon,polyester,linen). I would be happy if they could be restored to original color and forget the unpleasantness. I am going tomorrow to pick them up but cannot let this rest – not even a apology!
May 10, 2011 at 6:12 PM
Hi, I purchased a fairly expensive “dry clean only”, 100% cotton knit top, and the first time I wore it I got a spot of red wine on it. I had it to the cleaners less than 24 hrs. later. When I picked it up, the spot was still visible and the entire front, which was smooth when I took it to them, is now pilling terribly. It looks very old and used. It’s ruined–I cannot wear it. It looks as if someone rubbed on the fabric. I also took in a black & white “dry clean only” dress which, I was told, bled black onto the white parts. Do you think someone washed these clothes improperly? Thanks so much for your help!
May 12, 2011 at 11:28 AM
Thanks Blake, this is a great question! The answer probes a very gray area of the drycleaning industry. Cases like this are very common, but unfortunately its difficult to determine if the cleaner was negelent or not. When a cleaner is given a garment with a stain, they are caught between to opposing desires. On the one hand they want to remove the stain, but on the other hand they do not want to damage the fabric in the process. For this reason, some cleaners simply do not attempt to remove stains by hand. If the machine doesn’t get it out, your out of luck. This practice limits their liability and reduces the number of damage claims they have to pay. Most customers would prefer that the cleaner attempt to remove the stain by hand and risk the chance of fabric damage. Those same customers will most likely want reimbursed if the cleaner damages the fabric in the process.
Damage withstanding, the cleaner may have “technically” done their job “correctly”. The pilling may have been caused by an “overly aggressive” stain removal attempt. However, some fabric is extremely sensitive to even the slightest amount of mechanical action, so they may not have been overly agreesive at all. The damage alone does not necessarily prove negilence. Had they not attempted to remove the wine stain, the pilling would most likely not have occured, but the stain would still be there and the garment would have still been ruined.
If you like, we can send your garment to the lab for analysis. They will make a determination whether the cleaner is negligent or not.
Sometimes the first time you clean a garment, the dye will bleed. If this is the case, its most likely a manufacturing defect. This is also something that the lab can determine for you.
June 9, 2011 at 8:06 AM
Hi Darrell,
I own a dry cleaners and laundry drop off station and I am forced to use a contractor because of the EPA regulations in our county. The last two weeks the clothes have come back from the contractor with a mildew smell. My entire building has the smell and I have brought in our A/C and heat repairman to install a deodorizer in the return air until we figure out what is going on.
I have talked to the contractor who has agreed to re-do any clothes that are brought back, but she denies it is her fault. Could she be leaving out a step in the process. Possibly a neutralizing agent. Or could the plastic she is using to cover the bags be defective in some way. I also wondered if she not letting the clothes dry completely before covering them with plastic. The smell comes mostly from the laundry she delivers and not the dry cleaning.
Thanks for any help.
Anne
June 9, 2011 at 1:51 PM
Hi Mary,
If it’s mold causing that severe an odor, you should also be getting mildew stains on the clothes. The step they may be skipping is pressing the last couple of loads of laundry at the end of the day. In order for the pressers to have something to press first thing in the morning, it’s a common practice to leave the last loads in the rolling bins and cover them with plastic, so they will stay damp overnight. In warm weather damp clothes sometimes sour and mildew.
July 20, 2011 at 9:33 AM
Hi Darrell,
I have a question which might be a little out of the ordinary. But you might know it or have some good sources to recommend. I’m working in a relatively new company (in the Netherlands) which sells work clothes for safety and/or promotional use. We get a lot of requests from companies who want to lease instead of buy the clothes. So my boss asked me to research this option and figure out a good formula we can use to cover the costs.
Now I could go into specifics about what I already know and what not, but maybe this isn’t up your alley, so I decided to wait for you reply first
Thx in advance and kind regards,
Rodger
July 20, 2011 at 1:29 PM
Hi Roger,
Unfortunately, I have very little experience in this area. From what I have heard second hand over the years, the uniform rental service includes pick-up & delivery, regular cleaning, repairs and alterations in their rental charge.
Sorry I couldn’t be more helpful!
Darrell New
September 6, 2011 at 2:05 PM
I made drapes for my double window…fabric is a heavy cotton and I lined them with black out fabric. In the seam of the fabric, it says “dry clean” only. The drapes are 108″ long. I took the drapes to the dry cleaners to have them cleaned and pressed before I hung them. When I picked them up, nothing was said about anything being wrong. When I hung them at home, I realized the fabric had shrunk 8″. The lining did not shrink, just the fabric. (The lining was not sewed to the fabric at the bottom). So, the lining hung down 8″ below the fabric. I went back to the cleaners and asked them if they washed the drapes instead of dry cleaning them. They are adament that they dry cleaned them. And, I asked if they realized the fabric had shrunk, and he said “no”. I find that very hard to believe, because they look horrible. Do you think it’s possible for the fabric to shrink that much if they were dry cleaned? I read your article on “Can dry cleaning shrink clothes”, but I find it hard to believe the fabric would shrink that much.
I bought good quality fabric. The brand is Waverly. I paid $300 for the fabric and lining (on sale). I would appreciate your comments.
thanks.
September 7, 2011 at 11:21 AM
It does seem like quite a lot of shrinking for dry cleaning, but we are talking about a lot fabric. So, yeah I do think it’s possible. Them not noticing the shrinkage is hard to believe, but possible I guess. If you have any of the fabric remaining, you could “test it” by having some other cleaner dry clean it to see what happens. Cut two pieces of equal size. Dry clean one of them and then compare it to the other. Use big pieces for the test if possible. Good luck!
September 22, 2011 at 1:59 AM
Please tell me how to safely unshrink a silk blouse that I cherish!!!
September 29, 2011 at 10:58 AM
Since silk is particularly difficult to unshrink, I recommend taking your blouse to a dry cleaner and have them do it.
November 22, 2011 at 8:52 PM
Hi, I took four white couch cushion slipcovers to the cleaners. They are similar to a denim material except white, from Ikea. The material had no stains, I just wanted to freshen them up. When I got them back from the cleaners all four of them had brown streaks on them from the laquer on the cleaners “fancy” hangers. I asked them to clean them again but not to put them on hangers, which they did, but the brown streaks are still there. What should I do?
Thanks.
November 24, 2011 at 2:03 PM
Take them back to the cleaner and let them try again. If they cannot remove the brown streaks, they should be willing to reimburse you for the loss. If they are not, I will be happy to call them for you and attempt to reason with them. This damage is obviously their fault. I can’t imagine that they would dissagree.
December 13, 2011 at 8:21 AM
They should rectify the problem and give you money back which you spent!
January 13, 2012 at 11:33 AM
I had a comforter dry cleaned.Its a Croscill/Kauai pattern.Its around 3 years old.The pattern side looks and feels fine but the reverse is all hard bunched up lumps and now feels like burlap.The owner will not respond and is leaving it up to help that barely speak English.I’ve contacted Croscill and have an email stating the price of the comforter ensemble as well as the drapery and pillows that came with the set.Since the set is discontinued I can not just ask for replacement of the comforter.Actually every picture and even my bathroom coordinate with the pattern.Replacement with tax and the cost of the dry cleaning would be 564.00.The comforter alone is 250.The decorative pillows say spot clean the skirt says machine wash.The sham says machine wash/cold and tumble dry.I removed the tag off the quilt I hope it wasn’t a big mistake.I read on line that I can send the comforter away to be tested for $46.So I don’t know what my next move should be.I thought about taking it to the laundry mat washing it myself and drying it with the tennis balls.Not sure what to do next.Love the comforter.Please respond ASAP so I know what to say to the owner if he calls.Sincerely,Karen Elliott
January 16, 2012 at 10:09 AM
Hello Karen,
Household items, like comforters, that rarely get cleaned, are routinely problematic during the cleaning process. For this reason, dry cleaners must practice extreme caution when handling them, especially items with no care label. This cleaner should have taken the time to “pre-test” a small area of the comforter prior to cleaning it. This would have verified that the cleaning method he was about to use would not damage the comforter. By the way, have you ever had this comforter cleaned before? This cleaner should have asked you that question before he attempted to clean your comforter. If you have had it successfully cleaned before, the cleaner should have used the same proven safe method of cleaning.
Sending the comforter to the lab for analysis will most likely determine whether the cleaner was negligent or not. However, unless the cleaner is willing to pay for the damage if proven negligent, sending it to the lab will be a waste of money. I recommend telling the cleaner that you would like to send the comforter to the Drycleaning & Laundry Institute’s laboratory for analysis. If the cleaner is a DLI member, he can send it in himself. If not, you are welcome to send it to us and we will send it in for you, $46 will cover DLI’s lab fee and postage.
By the way, especially for a high cost item or garment like this, if you need to remove a care label, don’t throw it away. I recommend taping it to a piece of copy paper, along with the receipt, and jot down a quick description of the garment. Include all information that may be useful in the future such as purchase date, place of purchase, and purchase price. File it away with all your other important papers.
January 17, 2012 at 1:44 PM
Hey Darrell,
I just picked up my dry cleaning and I notice distinctive stains on my pants which was not there before. I brought them back to them and they told me it was not there fault that I had spilled something on it. I was polite and not irrate while talking to the owner but she was the total opposite. I still held my ground and remained calm and had to ask the owner mutiple times if i can talk. I felt like I was the onwer and she was the one with the ruin pants! What you think i should do?
January 25, 2012 at 11:12 AM
Hello Long,
Unfortunately, there is really no way to force a cleaner to take responsibility for their mistakes. However, most people, when presented with an “easy out” to a difficult situation will go for it. I recommend going back to speak with her again. Rather than focus on blame, offer her a compromise. Tell her you understand her predicament and that you would like to remain a loyal customer by accepting a store credit for your loss. I bet she’ll go for it!
January 24, 2012 at 11:54 AM
Does the dry cleaning process remove dust from clothing, coats and even blankets? I live in a very dusty area and I have to dust constantly. I have several coats and sweaters and some blankets that appear to have an incredible amount of dust in them, even though I try to shake them out often. When I wash them, the dust seems to remain, even though it may now be ‘clean’ dust. I hope you can help me!
January 25, 2012 at 10:53 AM
Hello Jocelyn,
Yes! Drycleaning does remove dust, but laundry does too. Have you tried increasing the amount of detergent you are using? Also, dust may be getting trapped inside the layers of fabric in some of your items, especially blankets and comforters.
February 8, 2012 at 12:49 PM
Darrell-
Is there any way to get the smell of body odor out of dry clean only clothes? It is my husbands suit jackets and they have already been dry cleaned several times but are starting to smell in the under arm area. Thank you
February 11, 2012 at 12:20 PM
Hi Mia,
Have you mentioned this problem to your drycleaner? If your drycleaner is properly maintaining his solvent’s cleanliness, plus adding detergent, deodorant, and sizing to it, you shouldn’t be getting the body odor smell. That said, there are commercial grade deodorant sprays available to drycleaners to use on particularly stubborn odors. My favorite is a product called “Exit”. It’s very effective!
March 8, 2012 at 3:03 PM
Hi Darrell, I took my favorite pair of dress pants to a local cleaner. When I got them back, they had a terrible odor over the entire garment. This is not a chemical odor, but much worse. I took them back to the cleaners and asked that they redo them and remove the odor. I picked them up again and the odor is still there, maybe worse. So, how do I get the odor out? If I take them to a different cleaner, can the odor be removed?
March 9, 2012 at 11:51 AM
Hello Pam,
Yes, take them to another cleaner. They should be able to remove the odor completely. Be sure to point out the problem when you take them in. They may need to clean them multiple times and apply a commercial strength deodorant.
Is the smell similar to a mix of rancid body odor and rotting fish? If so, it’s most likely dirty drycleaning solvent and another cleaner should be able to remove it.
April 18, 2012 at 10:30 PM
Is it possible for a dry cleaner / dry cleaning process to tear the lining in dress pants? When I picked up my dry cleaning last week both pairs of dress pants I had cleaned came back with small tears in the lining. The manager told me that the dry cleaning process could not cause the lining to tear. The pants are only a couple of months old and the lining was not torn prior to dropping them off to get cleaned. Do you have any advise for me? Thanks.
April 21, 2012 at 3:35 PM
Hi Michelle,
It is unlikely that the dry cleaning machine by itself caused this type of damage. However, it could have happened during pressing. This does not necessarily mean that the cleaner was negligent, though. Newer garments like your pants should withstand the normal dry cleaning and finishing process. I recommend returning them to the place of purchase for a refund. If that doesn’t work, a good altetationist can replace the lining for you. Good luck!
April 23, 2012 at 3:41 PM
Hi, I have a baby bedding set that I picked up for $15. All of the pie es say to dry clean only. The fabric is 100% polyester. No blends of any kind. The pattern is chocolate brown with a red shiny Asian pattern attached to the brown fabric. It doesn’t say anything else on the tags. Can I wash these on gentle warm wash cycle and hang dry? Or send to the cleaners? Its 15 pieces so I don’t want to spend alot to clean it. Plus, what weird is the bottom crib sheet and blanket are also dry clean only! These will for sure ne washed in the washer.
April 23, 2012 at 7:22 PM
Try washing them in Woolite. Good luck!
April 24, 2012 at 7:26 AM
Dear Sir, I am currently working at a hospital as a security guard. I have always put my uniforms in the cleaners. I notice that I have spots on the sleeves of my shirts ( look as bleach or something spilled) on it. I approach the owner said it could be in the material. It is not consistent with something being in the material. Look as if something was spilled on it like bleach. I have never taken my shirt to any one else beside them. I am a ex military man and take pride in my appearance. What should do. Do u think they should reimburse me for the shirts. Know on else at the hospital have this problem. Thank u in advance! Darryl
April 29, 2012 at 3:15 PM
Hi Daryl,
This is a tricky one! Without seeing the shirts, it’s very difficult to make an accurate determination. I’m sorry I can’t be of more help. I recommend taking the shirts to a different cleaner and show them what happened. They should be able to advise you. Good luck!